Enhanced Primary Care Out of Hours Service - Grantham Hospital:
South West Lincolnshire Clinical Commissioning Group is keen to hear the views of local people about the minor injuries service at Grantham Hospital and has launched a survey available via the link below, which will run for four weeks.
Gainsborough Integrated Neighbourhood Working Stakeholder Engagement
Integrated neighbourhood care teams and supporting ‘self-care’ networks bring together health and care professionals, the third sector, local authority and independent organisations within a local area.
This is a flagship programme within Lincolnshire’s Sustainability and Transformation Partnership, which takes the best practice elements of existing neighbourhood teams and is building on them for the next phase to broaden integrated neighbourhood working to encompass prevention, supporting networks and the care team.
Gainsborough was identified as the first site with a further 13 teams and supporting networks to be developed countywide.
To support the pilot scheme in Gainsborough the core Neighbourhood Team collaborated with Voluntary Centre Services West Lindsey and Public Health colleagues to deliver a series of stakeholder engagement events designed to bring together the wide range of
organisations, support groups and health and social care providers that operate within
Gainsborough to support patients, carers and their families.
Community Therapies Engagement
Following a successful application to the Chartered Society of Physiotherapists and East Midlands Regional Network, £500 of funding was received in order to undertake an involvement project which would ultimately improve patient experience of the service. The Community Therapies Team decided upon using an experience based co design (EBCD) approach to this piece of work based on the Kings Fund toolkit.
The experience based co design approach recognises that allowing patients and carers to share their stories freely without a prescriptive survey or predetermined questioning can often illicit information and observations that would otherwise not be captured.
EBCD involves gathering experiences from patients and staff through interviewing, observations and group discussions. A short edited film is created from the patient interviews. This is shown to staff and patients, conveying in an impactful way how patients experience the service. Staff and patients are then brought together to explore the findings and to identify and implement activities that will improve the service.
The approach was felt to be particularly appropriate for the community therapy service as most of the patients receive treatment in their own homes and can be hard to involve through other traditional engagement activities.
Holbeach Clinic Engagement
This report collates the findings of patient engagement undertaken to inform the review of the utilisation of Holbeach clinic to deliver a number of community health services. This forms part of the LCHS Estates rationalisation plan.
Engagement activities included a patient & public survey, circulation of information and discussions with patients and carers.
Whilst patients generally understood the rationale behind the need to move delivery of LCHS services to alternative locations they identified concerns.
The main issue raised by patients accessing the podiatry and leg ulcer services was the requirement to travel further to access services. The service has tried to mitigate this with the provision of information regarding local volunteer car services.
There were 12 patients accessing Podiatry clinic each month and 6 using the leg ulcer clinic each week.
Patients accessing the Anti Coagulation service will be treated at an alternative location in Holbeach this venue was sourced and arranged by the service lead. Approximately 40 patients are using the anti-coagulation service each week.
The cardiac rehab team felt that there was no patient expectation to be seen at Holbeach and that the Johnson Hospital provided a suitable alternative venue for patients from local communities.
North Thoresby Engagement
This report collates the findings of stakeholder engagement undertaken to inform the review of the Out of Hours service in North Thoresby. Activities included a patient & public survey and discussions with a range of stakeholders including Commissioners, GP colleagues, local Care Home managers and the Patient Participation Group. Healthwatch Lincolnshire and the Health Overview and Scrutiny committee for Lincolnshire have also been made aware of the review and subsequent engagement work.
Stakeholders were generally supportive of the key objectives but identified concerns and were keen to understand how LCHS would overcome these.
Equality Delivery System (EDS2) survey
We have created a survey to help us review and improve the way we deliver services for people with characteristics protected by the Equality Act 2010.
If you would like to take part in this survey, please click here.
LWCCG survey - Non-emergency Patient Transport Service
The aim of the survey is to gather views and opinions of patients who have used the non-emergency patient transport service since 1st July 2017 with current provider Thames Ambulance Service.
We would be grateful if you could promote the online survey via your website and social media and display printed copies of the survey within the practice. Closing date for responses is midnight on Friday 17th August 2018.
The survey should only take a few minutes to complete, and responses should be based on the patients most recent experience of using the patient transport service.https://www.surveymonkey.co.uk/r/NEPTS-Survey
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Date Last Modified 15/08/2018