Compliments and Complaints

Let us know your compliments, comments, concerns and complaints - we want to know what you think about our services.

Lincolnshire Community Health Services NHS Trust sets out to deliver high quality care. Your experiences, opinions and views count. We want to hear from you if we get the service right or wrong and we always use your feedback to design service improvements. We welcome your compliments, comments, concerns and complaints.

We have a friendly dedicated team to listen to you and help you provide your feedback. Our aim is to provide an accessible, professional service for you to have the confidence that your feedback will be managed efficiently and confidentially.

If you have a concern

We will aim to do all we can to resolve your concern as quickly as possible. There are a number of ways you can help us to do this. You may find it helpful, in the first instance, to contact PALS.

If you would like to make a complaint

To complain in person about your care or treatment, you should speak to someone directly involved with your care, or ask to speak to their manager. In most cases it is possible to sort the matter out straight away.

Please get in touch with our Complaints Team if:

  • You wish to talk to someone not involved in your care
  • The problem can't be sorted out
  • You are not satisfied

We will acknowledge your complaint within three days of receipt. Wherever possible, we will also discuss this with you personally and agree a plan for handling your complaint, including a date by which you should expect to receive a response.

Complaints Team
Lincolnshire Community Health Services NHS Trust
Beech House
Witham Park
Waterside South
Lincoln
LN5 7JH
For satnav use LN5 7JN
Telephone: 01522 309752

Submissions to this form are only monitored Monday to Friday 9am to 5pm (excluding bank holidays)

Compliments and Complaints


Annual Complaints Report 2016-17


POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.

Website: https://www.pohwer.net/lincolnshire

Telephone: 0300 200 0084

Email: pohwer@pohwer.net

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