Compliments and Complaints

Let us know your compliments, comments, concerns and complaints - we want to know what you think about our services.

Lincolnshire Community Health Services NHS Trust sets out to deliver high quality care. Your experiences, opinions and views count. We want to hear from you if we get the service right or wrong and we always use your feedback to design service improvements. We welcome your compliments, comments, concerns and complaints.

We have a friendly dedicated team to listen to you and help you provide your feedback. Our aim is to provide an accessible, professional service for you to have the confidence that your feedback will be managed efficiently and confidentially.

If you have a concern

We will aim to do all we can to resolve your concern as quickly as possible. There are a number of ways you can help us to do this. You may find it helpful, in the first instance, to contact our Patient Advice and Liaison Service.

If you would like to make a complaint

The quickest and easiest way for you to let us know you would like to make a complaint is by calling us directly on 01522 309752 or by providing a name and contact number using the form below and we will call you back within one working day and discuss this with you. If we are able to, we will aim to resolve all concerns lodged in this way within a few days.

Write to us:

Complaints Team
Lincolnshire Community Health Services NHS Trust
Beech House
Witham Park
Waterside South
Lincoln
LN5 7JH
For satnav use LN5 7JN
 

Phone: 01522 309752

If you would prefer to write us you can do so using the details above. Please note that we are required to follow specific, statutory procedures for all written complaints, which may mean that it can take longer to provide a response than if you call us or request a call-back using the form above. However, you will always receive a final response to a written complaint within 35 working days.

You click here to submit a form. Please note, form submissions are only monitored Monday to Friday 9am to 5pm (excluding bank holidays).

We welcome the opportunity to learn from every complaint we receive, to improve the care we provide to patients and their families. As a result of each complaint investigation we record all actions and learning areas, and these are monitored through monthly and quarterly reports.

If you have already made a complaint, and are dissatisfied with the response you have received, you have the right to request a review of your complaint by the Parliamentary and Health Service Ombudsman, their details are provided below:

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Telephone: 0345 0154 033

Email: phso.enquiries@ombudsman.org.uk

Visit the Ombudsman website.

Back to Contact Us Date last modified 06/06/2022