Patient Advice and Liaison Service

Patient Advice and Liaison Service (PALS) is a confidential service that helps patients, their families and carers to find answers to questions or concerns regarding the care or treatment received from NHS Trusts in Lincolnshire.

As a patient, relative or carer you may sometimes need to turn to someone for on-the-spot help, advice and support. This is what the Patient Advice and Liaison Service does on a daily basis.

We provide confidential advice and support, helping you to sort out any concerns you may have about the care provided by the NHS and guiding you through the different services available.

We are here to help:

  • If you or your relatives have concerns about any aspects of care or treatment received, try initially to raise the issue with the person/service involved.
  • If you feel they cannot help, or you are not comfortable talking to them, contact PALS on 0300 123 9553
  • Very often problems can be sorted out quickly, so if you need help or advice. please contact PALS as soon as possible.
  • Our aim is to agree the best way forward to deal with a problem and get it resolved quickly.
  • We will always ask for your permission before personal information is discussed with others. We can talk to staff, management and other organisations on your behalf.

PALS can:

  • Give you information about local health services
  • Listen to any problems you may have in relation to your health care or the health care of a loved one or friend
  • Help you ask questions about your health care
  • Tell you about help and support groups for you or your carer

Patient Advice and Liaison Service
Lincolnshire Community Health Services NHS Trust
Beech House
Witham Park
Waterside South
For satnav use LN5 7JN

Telephone: 0300 123 9553

Lincolnshire Partnership NHS Foundation NHS Trust (PALS)

If you require advice or support regarding the Mental Health Services within Lincolnshire, please contact Lincolnshire Partnership NHS Foundation Trust

LPFT Patient Advice and Liaison Service (PALS)


Patient Experience Team
Lincolnshire Partnership NHS Foundation Trust
Unit 9, The Point
Lions Way
Lincs  NG34 8GG

Available Monday to Friday, 9am - 5pm.

Closed bank holidays.

United Lincolnshire Hospitals NHS Trust PALS Teams

If you require advice and support regarding care provided by the United Lincolnshire Hospitals NHS Trust please contact their PALS Team who have three front of house PALS services located at Lincoln County Hospital, Grantham and District Hospital and Pilgrim Hospital.

Patient Experience Team
Grantham & District Hospital
101 Manthorpe Road
Lincolnshire NG31 8DG

Contact us by telephone

  • Lincoln County Hospital, Located near Main Reception, Telephone: (01522) 707071
  • Grantham and District Hospital, Located adjacent to Ward 6, Telephone: (01476) 464861
  • Pilgrim Hospital, Located in Main Reception, Telephone: (01205) 446243

Email:, text on 07815 707746, follow on Twitter: @ULHT_PALS

Opening times

The PALS team are not always in the office, or may be already helping with another query, so there is an answerphone on the phone line. Our standard is to reply to all messages left on the answerphone within one working day, although most of the time we will reply much sooner than that, so please do leave a message. The team are not available on public holidays. If you are an inpatient, we can visit you on the ward to discuss your concerns.

  • Monday 8am – 4pm
  • Tuesday 8am – 4pm
  • Wednesday 8am – 4pm
  • Thursday 8am – 4pm
  • Friday 8am – 4pm

PALS Leaflets

Submissions to this form are only monitored Monday to Friday 9am to 5pm (excluding bank holidays)

Patient Advice and Liaison Service

Back to Contact Us Date last modified 25/01/2021