Lincolnshire Community Health Services NHS Trust deliver rehabilitation and education through groups. Volunteers play a vital part in helping these groups to run smoothly and making patients feel welcome and comfortable.

This role involves:

• Welcoming and guiding patients and family members
• Supporting with infection prevention e.g. wiping down chairs, taking temperatures
• Preparing and setting up lightweight equipment
• Supporting patients to follow and record their exercise programme
• Engaging with patients and carers to motivate and reassure them.

This role would suit people who:

• Enjoy conversation and meeting new people
• Can be sympathetic and understanding of patients’ needs
• Can use their initiative as well as working under direction
• Can travel to the group venue independently.

What to expect from the role:

• To gain experience of working directly with patients as part of NHS
• To increase your knowledge of health education and rehabilitation
• The opportunity to use your experiences to support others.

Free training provided for this role

• Completion of virtual handbook – Your Volunteer Journey
• Volunteer Induction Session (3hrs face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules
• Local induction and orientation.

A free Enhanced Disclosure and Barring Service (DBS) check is required and provided for this role.

Service: Community Cardiology Team, location: Various community venues - Lincolnshire, days/hours: Various days, once a week, 12.30pm-4pm

Our busy Urgent Treatment Centres (UTC) treat a range of conditions which are not critical or life threatening. Our volunteers provide vital support for patients in the waiting area by making their visit more comfortable and providing information where needed. This is a busy role for people who like being active and enjoy working with people.

This role involves:

• Welcoming and guiding patients
• Finding wheelchairs where needed
• Fetching refreshments for those waiting for transfer
• Escorting patients to the right ward or area of the hospital
• Providing company and conversation for anxious patients
• Relaying information from reception to patients.

This role would suit people who:

• Are friendly, welcoming and confident making conversation
• Have excellent listening skills
• Enjoy practical problem solving and are proactive in providing assistance
• Enjoy physically active roles.

What to expect from the role:

• Experience of an urgent care setting
• Development of people skills including supporting people who are upset, in pain, frustrated, anxious etc
• The opportunity be part of a busy, professional team
• The chance to positively impact patient experience at their time of need
• Shifts that can fit around your work or study.

Free training provided for this role

• Completion of virtual handbook – Your Volunteer Journey
• Volunteer Induction Session (3hrs face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules
• Local induction and orientation.

A free Enhanced Disclosure and Barring Service (DBS) check is required and provided for this role.

Service: Urgent Treatment Centre. Location: County Hospital, Louth. Days/hours: Flexible hours - choose shifts from Mon-Sun (9-12pm, 12-3pm, 3-6pm and 6-9pm)

Our Community Hospital Wards have patients admitted from all over the county for rehabilitation and palliative care.

Volunteers are vital on our wards in providing stimulation and company for patients. Keeping patients motivated is essential for their wellbeing and recovery. Support at mealtimes means that patients get the extra encouragement they need.

This role involves:

• Keeping patients company by engaging in conversation
• Doing activities with patients such as games, puzzles, crafts
• Motivating patients to complete self-directed therapy
• Supporting at mealtimes by handing out meals or encouraging patients to eat and drink
• Helping patients to keep in touch with their family through virtual visiting
• Meeting and greeting visitors to show them the way
• Fetching items for patients from the shop e.g. newspaper

This role would suit people who:

• Enjoy conversation and meeting new people
• Can be sympathetic and understanding of patients’ needs
• Can use their initiative as well as working under direction
• Can work well in a team

What to expect from the role:

• To gain experience of working directly with patients in a hospital setting
• To increase your knowledge of hospital wards and long-term conditions
• The opportunity to use your experiences to support others
• The opportunity to support vulnerable people in your community

Free training provided for this role:

• Completion of virtual handbook – Your Volunteer Journey
• Volunteer Induction Session (3hrs face to face or virtual) 
• E-Learning for Healthcare – Volunteer Learning Modules  
• Local induction and orientation

A free Enhanced Disclosure and Barring Service (DBS) check is required and provided for this role.

Hospital: Gainsborough Community Hospital

Days/hours: Various

Our Community Respiratory Team is looking for volunteers to support their pulmonary rehab groups. We are particularly keen to receive applications from people who have personal experience of pulmonary rehabilitation.

This role involves:

• Welcoming and guiding patients and family members
• Supporting with infection prevention e.g. wiping down chairs, taking temperatures
• Preparing and setting up lightweight equipment
• Engaging with patients to motivate, reassure and support them.

This role would suit people who:

• Can share their personal experience of pulmonary rehab groups
• Enjoy conversation and meeting new people
• Have a positive and proactive attitude.

Mandatory training for this role

• Completion of Your Volunteer Journey – our online volunteer handbook
• LCHS Volunteer Induction (1 x 3hr session face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules.

Service: Pulmonary Rehabilitation Location: Gainsborough, Lincoln, North Kyme, Legbourne, Hogsthorpe, Bourne, Grantham, Sibsey and Holbeach. Days/hours: various.

Our Community Respiratory Team is looking for volunteers to support their pulmonary rehab groups. We are particularly keen to receive applications from people who have personal experience of pulmonary rehabilitation.

This role involves:

• Welcoming and guiding patients and family members
• Supporting with infection prevention e.g. wiping down chairs, taking temperatures
• Preparing and setting up lightweight equipment
• Engaging with patients to motivate, reassure and support them.

This role would suit people who:

• Can share their personal experience of pulmonary rehab groups
• Enjoy conversation and meeting new people
• Have a positive and proactive attitude.

Mandatory training for this role

• Completion of Your Volunteer Journey – our online volunteer handbook
• LCHS Volunteer Induction (1 x 3hr session face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules.

Service: Pulmonary Rehabilitation, location: Skegness, days/hours: various.

Our Community Respiratory Team is looking for volunteers to support their pulmonary rehab groups. We are particularly keen to receive applications from people who have personal experience of pulmonary rehabilitation.

This role involves:

• Welcoming and guiding patients and family members
• Supporting with infection prevention e.g. wiping down chairs, taking temperatures
• Preparing and setting up lightweight equipment
• Engaging with patients to motivate, reassure and support them.

This role would suit people who:

• Can share their personal experience of pulmonary rehab groups
• Enjoy conversation and meeting new people
• Have a positive and proactive attitude.

Mandatory training for this role

• Completion of Your Volunteer Journey – our online volunteer handbook
• LCHS Volunteer Induction (1 x 3hr session face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules.

Service: Pulmonary Rehabilitation, location: Holbeach, days/hours: various.

This role involves:

• Supporting Lincolnshire NHS Charity with a variety of promotional, event, administration, and governance activity to suit individual skills and interests. Each volunteer can choose the kinds of activity they are most interested in supporting, from the list which follows, or can choose to assist with all kinds of activity
• For marketing-related activity: helping to develop creative marketing and communications activity which promotes the impact and importance of the charity, which could involve designing media or researching examples of best practice
• For administrative support: assisting with essential administration which enables the efficient delivery of daily charity operations, which could involve supporting financial filing, planning and scheduling, or organising resources
• For events and fundraising: helping to plan and deliver fundraising activities being led by a range of NHS staff members, which could involve supporting public fundraising and promotional events, taking part in fundraising, or developing ideas for fundraising events and promotional activities
• For governance engagement: providing insight and ideas based on lived experience, which could involve engaging with the charity Committee and the charity team on specific ideas and issues to develop our work – all charity volunteers are able to access this section of the role and will be invited to do so on an ad hoc basis when appropriate.

This role would suit people who:

• Are interested in the NHS and in charities and would like to volunteer in a role which makes a difference to the people of Lincolnshire.
• Have interests or experiences relevant to any or all of the following: marketing and communications, administration, events and fundraising, governance
• Are creative, social, engaging and have good attention to detail
• Can work well in teams, communicate effectively, and support us flexibly.

What to expect from the role:

• Depending on the activity you are most interested in, the chance to get involved in planning and delivering events, develop creative marketing activity, provide essential administrative support, and advise the charity Committee about our work
• The opportunity to be part of work which helps provide the best possible physical and mental healthcare for the people of Lincolnshire
• Varied activity which supports Lincolnshire NHS Charity in its mission to support two Lincolnshire NHS Trusts – Lincolnshire Community Health Services NHS Trust and Lincolnshire Partnership Foundation NHS Trust
• Opportunities to use existing skills to make a difference, and the chance to develop skills and gain a valuable insight into the NHS and the charity sector, learning from experienced professionals
• Build new social and professional connections, new skills, and new experiences
• Opportunities as a volunteer to take part in LCHS stakeholder and engagement activities.

Free training provided for this role:

• Completion of virtual handbook – Your Volunteer Journey
• Volunteer Induction Session (3hrs face to face or virtual) 
• E-Learning for Healthcare – Volunteer Learning Modules  
• Local induction and orientation including role specific training.

Service: Lincolnshire NHS Charity, location: Virtual and countywide, days/hours: Flexible. 

Our Community Respiratory Team is looking for volunteers to support their Pulmonary Rehab groups. We are particularly keen to receive applications from people who have personal experience of pulmonary rehabilitation.

This role involves:

• Welcoming and guiding patients and family members
• Supporting with infection prevention e.g. wiping down chairs, taking temperatures
• Preparing and setting up lightweight equipment
• Engaging with patients to motivate, reassure and support them.

This role would suit people who:

• Can share their personal experience of pulmonary rehab groups
• Enjoy conversation and meeting new people
• Have a positive and proactive attitude.

Mandatory training for this role

• Completion of Your Volunteer Journey – our online volunteer handbook
• LCHS Volunteer Induction (1 x 3hr session face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules.

Service: Pulmonary Rehabilitation, location: Gainsborough, Lincoln, North Kyme, Legbourne, Hogsthorpe, Bourne, Grantham, Sibsey and Holbeach. Days/hours: various.

Our Community Respiratory Team is looking for volunteers to support their Pulmonary Rehab groups. We are particularly keen to receive applications from people who have personal experience of pulmonary rehabilitation.

This role involves:

• Welcoming and guiding patients and family members
• Supporting with infection prevention e.g. wiping down chairs, taking temperatures
• Preparing and setting up lightweight equipment
• Engaging with patients to motivate, reassure and support them.

This role would suit people who:

• Can share their personal experience of pulmonary rehab groups
• Enjoy conversation and meeting new people
• Have a positive and proactive attitude.

Mandatory training for this role

• Completion of Your Volunteer Journey – our online volunteer handbook
• LCHS Volunteer Induction (1 x 3hr session face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules.

Service: Pulmonary Rehabilitation, location: Gainsborough, Lincoln, North Kyme, Legbourne, Hogsthorpe, Bourne, Grantham, Sibsey and Holbeach. Days/hours: various.

Our Community Hospital Wards have patients admitted from all over the county for rehabilitation and palliative care.
Volunteers are vital on our wards in providing stimulation and company for patients. Keeping patients motivated is essential for their wellbeing and recovery. Support at mealtimes means that patients get the extra encouragement they need.

This role involves:

• Keeping patients company by engaging in conversation

• Doing activities with patients such as games, puzzles, crafts

• Motivating patients to complete self-directed therapy

• Supporting at mealtimes by handing out meals or encouraging patients to eat and drink

• Helping patients to keep in touch with their family through virtual visiting

• Meeting and greeting visitors to show them the way

• Fetching items for patients from the shop e.g. newspaper

This role would suit people who:

• Enjoy conversation and meeting new people
• Can be sympathetic and understanding of patients’ needs
• Can use their initiative as well as working under direction
• Can work well in a team

What to expect from the role:

• To gain experience of working directly with patients in a hospital setting
• To increase your knowledge of hospital wards and long-term conditions
• The opportunity to use your experiences to support others
• The opportunity to support vulnerable people in your community

Free training provided for this role

• Completion of virtual handbook – Your Volunteer Journey
• Volunteer Induction Session (3hrs face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules
• Local induction and orientation

A free Enhanced Disclosure and Barring Service (DBS) check is required and provided for this role.

Hospital: Johnson Community Hospital, Spalding Days/hours: Mon-Sun flexible hours between 11-5pm and 5 -7.30pm

Our busy Urgent Treatment Centres (UTC) treat a range of conditions which are not critical or life threatening. Our volunteers provide vital support for patients in the waiting area by making their visit more comfortable and providing information where needed. This is a busy role for people who like being active and enjoy working with people.

This role involves:

• Welcoming and guiding patients
• Finding wheelchairs where needed
• Fetching refreshments for those waiting for transfer
• Escorting patients to the right ward or area of the hospital
• Providing company and conversation for anxious patients
• Relaying information from reception to patients.

This role would suit people who:

• Are friendly, welcoming and confident making conversation
• Have excellent listening skills
• Enjoy practical problem solving and are proactive in providing assistance
• Enjoy physically active roles.

What to expect from the role:

• Experience of an urgent care setting
• Development of people skills including supporting people who are upset, in pain, frustrated, anxious etc
• The opportunity be part of a busy, professional team
• The chance to positively impact patient experience at their time of need
• Shifts that can fit around your work or study.

Free training provided for this role

• Completion of virtual handbook – Your Volunteer Journey
• Volunteer Induction Session (3hrs face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules
• Local induction and orientation.

A free Enhanced Disclosure and Barring Service (DBS) check is required and provided for this role.

Service: Urgent Treatment Centre. Location: Pilgrim Hospital, Boston. Days/hours: Flexible hours - choose shifts from Mon-Sun (9am-12pm, 12-3pm, 3-6pm and 6-9pm)

Our Community Respiratory Team is looking for volunteers to support their Pulmonary Rehab groups. We are particularly keen to receive applications from people who have personal experience of pulmonary rehabilitation.

This role involves:

• Welcoming and guiding patients and family members
• Supporting with infection prevention e.g. wiping down chairs, taking temperatures
• Preparing and setting up lightweight equipment
• Engaging with patients to motivate, reassure and support them.

This role would suit people who:

• Can share their personal experience of pulmonary rehab groups
• Enjoy conversation and meeting new people
• Have a positive and proactive attitude.

Mandatory training for this role

• Completion of Your Volunteer Journey – our online volunteer handbook
• LCHS Volunteer Induction (1 x 3hr session face to face or virtual)
• E-Learning for Healthcare – Volunteer Learning Modules

Service: Pulmonary Rehabilitation, location: Gainsborough, Lincoln, North Kyme, Legbourne, Hogsthorpe, Bourne, Grantham, Sibsey and Holbeach. Days/hours: various.

Main purpose of the role

Your main role will be to work with us to ensure that we prioritise the safety requirements of our patients thereby maximising the things that go right and minimising the things that go wrong for people receiving our services.

You will work with us in the following way:

• It is important that you participate and join key conversations and meetings within the Trust that address patient safety. You will attend our patient safety meetings and committees
  • Committee’s/meetings may require face to face attendance or online, either of which the patient safety partner must be comfortable with this approach
• You will challenge us and the way that we work so that together be our critical friend, providing a questioning approach to the information shared at the Committee and meetings
• Representing the patient’s/family voice, to ensure the committee/meeting members are ‘walking in the patient’s shoes’
• Co-designing the development of patient safety initiatives
• Compliance with relevant policies and maintaining confidentiality.

Skills and experience

• A broad interest in patient safety
• An ability to communicate verbally and an ability to advocate for patient safety
• An ability to read a range of information from a variety of sources
• Provide challenges to help develop a safer organisation
• Ability to represent all patients, as part of the wider community
• Commitment to maintaining high standards, with a commitment to being open and honest
• A recognition there is a requirement to work flexibly.

This is a truly exciting time to join our Lincolnshire team as a patient safety partner assisting us in our exciting period of change and development and supporting the delivery of our vision and strategic objectives in relation to patient safety.

Find out more and apply.

Involving our clients and their families in healthcare service development makes services more sustainable and up to date. It also helps people and communities develop skills and confidence in managing their own care needs. In addition, part of this role is about assisting service users to have their voices heard on issues that are important to them in their health and care.

This role can involve:

• Visiting services and departments to engage with clients to get their feedback on their experiences and their ideas on how we can improve our services
• Using a range of tools to assist with this online, by phone, in person, and in focus and participation groups.
• Supporting the start up of ideas and activities that might arise out of engagement and involvement activity.

This role would suit people who:

• Enjoy conversations and meeting new people
• Can use their initiative as well as working under direction
• Have excellent listening and communication abilities
• Have a positive approach to advocacy
• Enjoy learning and sharing new skills.

What to expect from the role:

• To gain experience of working with NHS service users and communities
• To increase your knowledge of healthcare engagement, experience and involvement
• To gain confidence and skills in supporting service development for service users, families and communities.

Free training provided for this role

• Completion of virtual handbook – Your Volunteer Journey
• Volunteer Induction Session  (3hrs face to face or virtual) 
• E-Learning for Healthcare – Volunteer Learning Modules  
• Local induction and orientation including role specific training
• Digital Enablement
• A free Enhanced Disclosure and Barring Service (DBS) check is required and provided for this role. 

Service: Corporate Services (Involvement), location: Flexible to suit, days/hours: Flexible to suit.

LCHS Patient Panel has been developed to enable our patients to be involved in Trust developments and improvements through receiving, reviewing, commenting, challenging, and responding to proposals and discussions so that our patients voice is heard and considered, and our patients are genuinely involved.

The Panel is a group of patients who come together via Microsoft Teams once a month when staff will attend and share their work and developments and seek your views and suggestions.

Every three months a joint meeting with the partner Patient Panel (ULTH / LCHS) will be held to share learning and experiences, to network and to consider issues and developments that reach across primary and secondary care.

This role would suit people who:

• Enjoy meeting new people.
• Have a good sense of humour.
• Like being involved in discussions and confident in sharing their opinion.
• An interest in helping others.
• A clear understanding of confidentiality.
• An ability to use ‘Microsoft Teams’ (training can be given).
• An ability to use email and receive attached documents (training can be given).

What to expect from the role:

• Opportunity to develop new and existing skills.
• Opportunity to contribute to Trust developments and improvements through sharing your experience and knowledge
• Satisfaction of knowing you are making a vital difference to the work of the organisation and experience of patients.
• Develop personal and social skills.
• Gain confidence and self-esteem.
• Meet new people and feel part of a team.

Please note: Patient Panel meetings are not a forum for individual complaints and single issues.

Free training provided for this role

Volunteer Induction Session (3hrs face to face or virtual) 

E-Learning for Healthcare – Volunteer Learning Modules  

Local induction and orientation including role specific training.

Benefits

Access to a wide range of LCHS Staff Health and Wellbeing perks.

Access to a “Blue Light Card”

Opportunity to gain LCHS Certificates when you reach 100, 250, 500, 750 or 1000 hours of Volunteering.
 

Service: Patient Experience

Location: Your own home – Meetings are held online  

Opportunities for days to be completed on-site and we hope to have at least 1 face-to-face meeting each year.

Days/hours: Flexible

Please note all our roles are currently available to those aged 18 or above.

For further information about this role please contact the Volunteering Team on lhnt.volunteer4lchs@nhs.net or the patient experience team on patient.experience@ulh.nhs.uk.

LCHS produces a wide range of resources aimed at giving patients the information they need to complement their care. We are committed to ensuring it is easy to understand, useful and accessible to all sections of the community.

To help us achieve this we are looking for people to join our readers’ panel. As members of the panel, volunteers are sent information such as leaflets and policies to read and comment on and are asked to think about:

• how information is worded
• how it is presented
• whether it answers the questions you would have.

The LCHS readers’ panel requires no previous knowledge or expertise, just honest feedback. Volunteers are required to sign a confidentiality form.